Your postage is automatically calculated on the 'Postage calculator' on the basket page when you select your destination country. You can choose to have signed-for delivery by ticking the checkbox, which is a little more expensive.
If you live outside the EU, you do not have to pay VAT, which means a 20% deduction on music and DVDs. This is calculated automatically as part of the postage calculator.
We assign a weight of 120 grams to all standard CDs, DVDs& A& B format books. The first LP in your order is assigned a standard weight of 500g, with subsequent 12"s / LPs being added at 250g each. Larger items& multiple piece formats are calculated on an individual basis. Please note weights include packaging materials. You can use the table below to see how we make the calculation.
Double albums are charged as the weight of two separate LPs.
We ship all orders received before 2pm the same day.
We offer free shipping on all UK orders worth over £60. Your free shipping will be calculated automatically when you choose the delivery country on the basket page.
If your order contains presales, all items must be shipped on the same day to qualify for the £60 free shipping offer. You can ensure this happens by ticking the 'Wait for presales to arrive before sending my order in one parcel' box.
Presale items with the same release date are sent out together and we use the table below to calculate cost based on each package we ship out.
So if your order contained 1 CD currently in stock, 1 CD to be released in one week and 1 CD to be released in two weeks, we would charge £3.00 postage (£1.00 x3)
If you would like us to hold your order until all presale items arrive to combine postage, please tick the box next to the blue postage sign on the checkout page.
What to do if your item has not arrived.
Delivery time should be 1-2 days for UK, 3-5 days for EU, 3-7 days for Rest of World. If it has taken longer than 3 weeks for UK delivery, or 5 weeks for overseas, please contact us on please contact us on 0117 9297511 or firstname.lastname@example.org and we will make a missing parcel claim on your behalf.